Our Commitment 

Play More Fitness and Wellbeing Limited are committed to respecting your privacy and keeping your data safe. We believe that information about you belongs to you, and we will always handle it with care.

We may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any updates we have made.  

What data do we collect? 

We may collect personal information from you whilst using this website that helps us provide our coaching services effectively or to fulfil orders, process payment information, arrange for shipping, provide you with invoice/order confirmation, to provide information or marketing for our services (In the case of marketing emails, you can withdraw your consent by clicking on the 'unsubscribe' link at the bottom of the email.)

This includes but is not limited to: 

• Your name

• Your email address

• Your date of birth (if applicable)

• Your phone number

• Your billing and shipping address

• Your payment details 

How long do we keep your data? 

We retain your data for as long as necessary to fulfil our services. When you provide your personal data through the website we will retain the information for our records unless you request us to erase this information.  

How do we store your personal information? 

If you have provided your details through this website then your details will be securely stored within the website account through Squarespace and Outlook. If you have received an online coaching plan then your information may also be stored in the coaching platform app Trainerize. If you have made a payment through the website then your details will be stored within Stripe or if paid directly will be within our HSBC account. 

Cookies 

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and provide personalized content.

We use cookies for various purposes:

• Essential Cookies: These are necessary for our website to function correctly (e.g., session management).

• Analytics Cookies: These help us understand how users interact with our site.

• Preference Cookies: They remember your settings and preferences.

• Advertising Cookies: These allow us to show relevant ads based on your interests.

You can manage cookie preferences through your browser settings. Clearing cookies periodically can help maintain privacy. 

Do we share your details? 

We do not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

 How do we keep your information safe?

 We invest in security measures to protect your data from unauthorized access.

 Useful information

Our website is not aimed at children. If you are a parent of a minor who has provided us with personal information and you would like us to erase this, please contact us.

 If you have any concerns about the use of your personal data or would like to make a complaint, please contact us via email at hello@trainwithemilyjayne.com.

Last updated: 24th May 2024